Posts

Andy Zhu

Avoid the RMM Shelfware Trap

Buying IT applications as a suite has become a common business practice, illustrated by Microsoft Office, which includes Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access in one packaged offering. Microsoft’s SaaS offerings, such as Office 365 Business Premium, adds Exchange Online, OneDrive for Business, Skype for Business, and Microsoft Teams to the list.

Buying bundles is good if you use all of the products, or at least if you’re not stuck paying extra for the products you don’t use. But business-to-business software bundles are the exception to the rule.

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Andy Zhu

Case Study – Nero Consulting

Ransomware Infection Reveals Bigger Problems For Financial Firm

In addition to paying ransom fees to retrieve locked files, inadequate security protection puts a financial service firm out of compliance with industry regulations.

For more than seven years, Anthony Oren has been the CEO and tech maven of Nero Consulting, an MSP and technology consultant in New York City that specializes in providing cloud-based solutions and business continuity strategies for a flat monthly fee to businesses of all sizes and industries.

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Natan Ovadia

3 Reasons It’s the Right Time to Become an MSSP

Your customers have already bought into the as-a-service business model; why not take the next step and deliver the security services they need, too?

Companies are finally realizing that cybersecurity threats aren’t just a passing fad — they’re here to stay, and they must be taken seriously. And, research from MarketsandMarkets suggests they’re doing just that. In its 2016 Managed Security Service Market report, the firm revealed the managed security service market size is estimated to grow from about $17 billion in 2016 to nearly $34 billion by 2021, representing a compound annual growth rate (CAGR) of 14.6 percent during the forecast period.

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AJ Singh

MSPs: Use RMM to Gain a Competitive Advantage

RMM CAPABILITY GIVES MSPS A COMPETITIVE EDGE

Every Managed Service Provider (MSP) is looking for a way to stand out in the marketplace. Competition is getting fierce, and companies with the most outstanding customer service will achieve a competitive advantage. The use of Remote Monitoring and Management (RMM) software is critical to establishing market dominance because its capabilities allow you to collaborate with your customers to keep their systems running well.

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Natan Ovadia

March Madness, the MSP, and the Network: the Quick Guide to Survival

With March Madness underway, MSPs will need to address the associated increases in web traffic and potential bottlenecks to networks. As with any predictable spike in web traffic, MSPs are best advised to work in advance of potential problems.

Stay Ahead

Rather than simply jumping in to solve problems as they arise (“putting out fires”), MSPs should identify which clients are more susceptible to problems associated with high web traffic related to the basketball tournament. Read more

AJ Singh

Deliver Ongoing IT Services and Network Monitoring Beyond Break/Fix

Recently, we here at Ninja have had many conversations with Ninja customers and prospects. In most cases, the topic of conversation shifts to business development, revenue cycle and ways to use Ninja to better service customers. It’s interesting to see at the industry trade shows, MSPs tend to spend more time at sessions that focus on growing their business and revenue.  Less time seems to spent evaluating the software and solution vendors that are at these events. Perhaps the simplest recommendation those in the industry have offered is that MSPs shift away from the traditional ‘Break/Fix’ model to a professional IT services model of billing and service delivery.

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Natan Ovadia

The Importance of Communities to MSPs

During the Thanksgiving Holiday, we all think about what we are thankful for. Family, friends, health are always at the top of the list.  What we have also found and heard, especially during this recent time of uncertainty, that community is also on the list of what people are thankful for.  Whether personal or business, we seek out communities to help us learn, stay motivated, share ideas and grow.

Due to the fact that Managed Service Providers (MSPs) are located all around the world,  and that they all have unique details and needs, sharing common knowledge with other MSPs is key to growing their busiess.  They strive to a learn from one another.  Community.

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Natan Ovadia

Three Important Areas of Focus for MSPs in 2017

Today’s office systems and office places have become more and more complex to manage. For that reason, MSPs have a big task and responsibility to their clients to monitor network activities and provide security. As today’s web threats continue to evolve and resist traditional methods of protection like firewalls, malware removal, and anti-viruses, MSPs face a challenge of finding solutions that integrate effectiveness, efficiency, and service delivery systems to monitor and secure clients’ networks.

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