Posts

AJ Singh

MSPs: Use RMM to Gain a Competitive Advantage

RMM CAPABILITY GIVES MSPS A COMPETITIVE EDGE

Every Managed Service Provider (MSP) is looking for a way to stand out in the marketplace. Competition is getting fierce, and companies with the most outstanding customer service will achieve a competitive advantage. The use of Remote Monitoring and Management (RMM) software is critical to establishing market dominance because its capabilities allow you to collaborate with your customers to keep their systems running well.

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AJ Singh

Deliver Ongoing IT Services and Network Monitoring Beyond Break/Fix

Recently, we here at Ninja have had many conversations with Ninja customers and prospects. In most cases, the topic of conversation shifts to business development, revenue cycle and ways to use Ninja to better service customers. It’s interesting to see at the industry trade shows, MSPs tend to spend more time at sessions that focus on growing their business and revenue.  Less time seems to spent evaluating the software and solution vendors that are at these events. Perhaps the simplest recommendation those in the industry have offered is that MSPs shift away from the traditional ‘Break/Fix’ model to a professional IT services model of billing and service delivery.

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